Help & Advice


We are extremely proud of our commitment to delivering top-notch services within tight deadlines. However, in order to maintain our efficiency, it is crucial that you follow the guidelines provided below when submitting artwork files. Failure to comply with these instructions may result in delays and additional costs for your order. If you have any questions, please don't hesitate to contact our team at 01257 241222 or via email at [email protected].

Artwork Submission Process

    1. Artwork files created and submitted.
    2. Files are checked and prepared for print by our art department.
    3. A low resolution is sent to you for approval.
    4. You check your proof and either approve or advise (if not approved, new files / fonts / images should be supplied at this point).
    5. Artwork is sent to print.

We will let you know at the earliest opportunity if your files are not suitable.

Artwork Set Up

We recommend that you obtain the templates provided for each product. This will aid you in precisely positioning your graphics before uploading them with your order. Templates are available in the following file formats: ai, and pdf. If you are not a graphic designer, we recommend downloading software that will enable you to view the provided templates. Use a PDF reader by clicking here to get a free version:

The extra amount of printed image that extends beyond the edge of the product, ensuring edge to edge printing. 2mm bleed is required on the majority of all artwork, unless the templates shows otherwise.

Software & File Types

The prices shown are for your artwork to be supplied in a "ready to print" format.

  • Our preferred file type for artwork submission is an editable, uncompressed PDF.
  • We are compatible with Adobe Illustrator, InDesign and Photoshop.
  • All images should be embedded into the file, supplied at 300dpi, 100% scale and CMYK.

Please Note: Word, PowerPoint, and Microsoft Publisher are not publishing programmes, and if we attempted to convert them, the results would be costly and unpredictable. It is your obligation to provide us with precise, print-ready artwork.  Since we cannot be held liable for print mistakes or delays where incorrect artwork has been supplied, please carefully review your artwork before sending it to us.

Colour Output

  • All artwork files must be set up as CMYK.
  • Please remember to:
    • Convert all RGB images and colours to CMYK
    • Convert all spot colours to process CMYK for digital printing
      (Pantone matching cannot be guaranteed for digital printing)
    • Specify Pantone colours if your job has been costed for screen print in spot colours

Fonts & Images

Convert text to outlines
To prevent missing font issues, please make sure all text in your document is converted to outlines. This is done by selecting the drop down menu ‘Type’ in Illustrator and InDesign, then ‘Create Outlines’. If this is not possible, please supply the font files themselves, as either a .ttf or .otf.

Any pixel based images in your artwork should either be embedded or supplied with your files. They should be supplied at a resolution of 300dpi, 100% scale, as this prevents the final print looking pixelated. Please check the resolution of your images, as they may look ok on screen but not in print. Please save your images in one of the following formats: .tiff, .jpg, .psd, .pdf.

Sending Your Artwork

During the order placement process, you have the opportunity to upload artwork or photos by selecting the appropriate option from the product dropdowns. However, if you need to submit artwork after making your purchase, please utilise the 'Upload Artwork' section within your account. In case you don't have an account with us, you can submit your artwork via the 'Contact' page. Kindly include your order number as a reference to assist us in identifying the artwork you've submitted.

Upload options:

1. Product upload

Upload artwork example on 'Product' page

Once you've made your selection from our product range, you'll have the option to upload your artwork before proceeding to the checkout. This allows you to personalise your chosen item with your own unique designs, ensuring a customised and tailored experience.

2. Account upload

Upload artwork example on 'My Account' page

Having an account with us allows you the opportunity to easily upload additional images associated with your purchased product, or as requested by our design department. This feature ensures smooth communication and allows for seamless integration of relevant visuals into your order.

3. Contact upload

Upload artwork example on 'Contact' page

Even if you don't have an account and checked out as a guest, you can still send us artwork via the contact page. This convenient option is not only useful for submitting artwork related to our product range but also for requesting custom quotations.

Maximum file size: 19mb. File types: jpg, jpeg, jpe, png, gif, pdf, svg, eps, ai, psd, zip. We recommend you zip/compress your artwork inside a folder.

If your files exceed the 19mb limit, you can use a third-party tool named WeTransfer icon Transfer To send your files, use the email [email protected] for the 'Email to' and provide us with a valid email address or/and order number if the files are sent outside of our services.

Please contact one of our team members if you require assistance with file types or artwork resolution.

Payment cards accepted - MastCard, VISA, PayPal, Google Pay and Apple Pay.
Express Hoardings brand logo dark
Poppy Signs Group logo
© 2024 Express Hoardings - All Rights Reserved.
Top linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram